Watford Flower Delivery Sales Terms | Terms & Conditions UK

Flower Delivery Watford Online Terms & Conditions

Introduction

These Terms and Conditions apply to all purchases made via our online Flower Delivery Watford service, for customers based in Watford and the surrounding areas. By placing an order for flower delivery through our website, you agree to be bound by these terms. Please read them carefully before completing your purchase.

1. Definitions

In these Terms and Conditions, 'we', 'us', and 'our' refer to Flower Delivery Watford, and 'you' and 'your' refer to the customer purchasing flowers and related products through our online platform. ‘Goods’ refers to the items available for purchase, namely, flowers, bouquets, arrangements, and any associated products or gifts.

2. Eligibility

To use our online flower delivery Watford service, you must be at least 18 years of age and possess the legal authority to enter into binding contracts. By accepting these terms, you confirm your eligibility.

3. Ordering Process

3.1 Selecting Products

Our online shop displays the range of flowers and accompanying products available for flower delivery in Watford and nearby areas. Select your preferred items by adding them to your cart. Please check product descriptions and any seasonal availability restrictions before proceeding.

3.2 Placing Your Order

When you have finished selecting your items, review your order carefully before proceeding to checkout. You will be required to provide accurate delivery information, including the recipient’s name, address in Watford or surrounding areas, and preferred delivery date. Any special instructions should be entered in the designated section during checkout.

3.3 Confirmation

After payment has been processed, you will receive an online order confirmation and a reference number. This confirmation is acknowledgment of your order, not acceptance of it. We reserve the right to refuse orders for reasons such as unavailability, breach of our terms, or potential fraud. Final acceptance of your order occurs when you receive a dispatch notification and we begin processing your flower delivery.

4. Pricing and Payment

4.1 Prices

All prices for flower delivery in Watford and surrounding areas are stated in GBP and include VAT unless otherwise specified. Delivery charges are displayed separately at checkout and vary depending on address and delivery timeframe.

4.2 Payment Methods

We accept various forms of electronic payment, such as credit and debit cards. Full payment must be made at the point of order. All payments are subject to validation and authorisation by your card issuer or payment provider. If a payment is not authorised, your order will not be processed.

4.3 Security

Our site uses secure encryption technology to ensure your payment details remain protected. Please see our privacy policy for more information on how we handle personal data.

5. Delivery Policy

5.1 Delivery Area

Our online flower delivery Watford service covers all addresses within Watford and some surrounding areas. Please check our website for the full list of postcodes served. We do not currently deliver outside these areas.

5.2 Delivery Times

We aim to deliver your flowers on the date selected at checkout. However, in certain circumstances outside our control (such as severe weather or supplier delays), there may be unexpected changes. We cannot commit to exact delivery times, but will endeavour to notify you of any significant delays affecting your order.

5.3 Delivery Requirements

It is your responsibility to provide correct delivery details. If the recipient is not available at the address given, we will attempt to leave the flowers in a safe place or with a neighbour, or to follow any specific delivery instructions you provided. We do not accept liability for deliveries affected by incorrect or incomplete information supplied by you.

6. Product Availability and Substitution

Due to the seasonal nature of flowers and the need to maintain freshness, certain items may occasionally be unavailable. Where this occurs, we reserve the right to substitute items with flowers of similar style, quality, and value. Any such substitutions will be made at our sole discretion to best reflect the original order.

7. Cancellations and Amendments

7.1 Your Right to Cancel

You have the right to cancel your flower delivery order for any reason within 14 days of placing it, in accordance with the Consumer Contracts Regulations. However, as flowers are perishable goods, cancellation rights may not apply once the order has been prepared or dispatched for delivery. Please contact us promptly if you wish to cancel, stating your order reference.

7.2 Amendments

If you wish to amend your order (such as change of delivery address or card message), please notify us as soon as possible. Amendments are only possible before the order is prepared or dispatched. We cannot guarantee amendments for last-minute orders or on the day of scheduled delivery.

7.3 Our Right to Cancel

We reserve the right to cancel your order for reasons including product unavailability, problems with payment, suspicion of fraudulent activity, or if your delivery address is outside our stated service areas. If we cancel your order after payment has been made, you will receive a full refund to your original payment method.

8. Returns and Refunds

8.1 Damaged or Defective Products

While we strive to ensure every flower delivery in Watford meets high standards for quality and appearance, should your flowers arrive damaged or not as described, please notify us, ideally within 24 hours of delivery, providing photographs if possible. We will assess the situation and may offer a replacement or refund at our discretion.

8.2 Non-Delivery

If your flowers are not delivered on the agreed date or do not arrive, please inform us promptly. After investigating the issue, we may offer a replacement delivery or a full refund.

8.3 Refunds

Refunds will only be provided to the original payment method used when placing your order. Refund processing times may vary depending on your bank or payment provider, but we aim to issue refunds within 7 working days of approving a claim.

9. Personal Messages and Gift Notes

Where you add a personalised message with your online flower delivery Watford order, you are responsible for ensuring the content is appropriate. We reserve the right to refuse messages that contain offensive, discriminatory, or illegal content and to cancel the order if necessary.

10. Liability

10.1 Limitations

To the maximum extent permitted by law, our liability to you for any losses arising from any breach of these terms or supply of the goods shall be limited to the value of the goods ordered. We do not accept liability for indirect or consequential losses, including loss of profits, emotional distress, or third-party claims, arising out of or in connection with the flower delivery Watford service.

10.2 Events Outside Our Control

We will not be held liable for delays or failure to deliver due to events outside our reasonable control, including but not limited to natural disasters, government actions, strikes, pandemic restrictions, or supply interruptions.

11. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Data collected during your order is used only for the purposes of processing and delivering your order, fraud prevention, and compliance with legal obligations. See our privacy policy for further information on data rights and use.

12. Intellectual Property

All content on our website, including images, text, product designs, and underlying code, is protected by intellectual property laws. No content may be reproduced, distributed, or used for commercial purposes without our written permission.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time. The current version will always be available on our website and will apply to any orders placed after the date of publication. It is your responsibility to check these terms periodically.

15. General Provisions

If any clause of these Terms and Conditions is found to be invalid or unenforceable, the remaining clauses will continue in full force.
No waiver by us of any breach of these terms shall constitute a waiver of any other breach.
You may not transfer or assign your rights under these terms to any third party without our expressed consent.

16. Applicability

These Terms and Conditions apply to all customers ordering via our online flower delivery Watford service, including the wider Watford area and surrounding locations we serve. By placing an order, you confirm acceptance of these terms regardless of delivery postcode within our service coverage.

Thank you for reading our Terms and Conditions. We look forward to providing flower delivery Watford services to you and your loved ones. Please contact our customer service team if you require further clarification regarding any aspect of these terms before placing your order.