Returns, Refunds and Complaints – Flower Delivery Watford
Our Commitment to Fresh Flowers in Watford
At Flower Delivery Watford, we pride ourselves on delivering the highest quality, freshest flowers to homes and businesses across Watford. As a trusted local florist, every arrangement is hand-crafted with care and backed by our Fresh Flower Guarantee, ensuring you and your recipients always enjoy vibrant, long-lasting blooms.
Fresh Flowers Guarantee
We are committed to providing fresh flowers for every occasion. Our flowers are sourced daily and arranged to order, so you can be confident in a freshness window of at least 5 days from delivery. If you feel your bouquet was not delivered at peak freshness, we encourage you to let us know within 24 hours of receipt so we can address your concerns quickly and efficiently.
Damaged-on-Arrival Policy
Your satisfaction is important to us. If your flowers arrive damaged or significantly wilted, please inspect your bouquet upon delivery and contact us straight away. To assist us in resolving your case, please provide a photo of the damaged flowers and the original packaging within 24 hours of delivery. Once we have reviewed the information, we can offer a solution that suits you best.
Refund and Replacement Options
Flower Delivery Watford offers flexible solutions for any eligible issues concerning freshness or damage. Depending on the circumstances, we provide:
- Replacement Bouquet: We will arrange for a new, fresh bouquet to be delivered at the earliest possible time.
- Partial or Full Refund: If appropriate, we may offer a refund for the flowers or specific stems affected.
In certain cases, we may provide a store credit for future orders if that is your preference. Please note, decisions regarding refunds and replacements are made promptly following the review of all evidence provided.
Complaints Process
Your experience matters to us. If you are dissatisfied with your flowers or our service for any reason, please let us know as soon as possible. The complaints process at Flower Delivery Watford is straightforward:
- Contact us through our official communication channels—please have your order details ready.
- Describe your issue and, where appropriate, include supporting photos or information.
- Our customer care team will review your complaint and respond within 2 working days with a proposed solution.
- If a resolution isn’t reached, your case will be escalated to a manager for a final decision.
We are committed to resolving all complaints respectfully and promptly—your trust is vital to us as a local Watford florist.
Trusted Local Service for Watford
As your neighbour in Watford, we believe in honest communication and reliable service. Whether you are arranging flowers for your home, office, or a special event, you can trust Flower Delivery Watford to deliver freshness and satisfaction—every time. Thank you for supporting your local florist.
